Service

The Progress client service: A service you can rely on.

progress Maschinen & Automation has always set high standards regarding the quality of machines as well as their client service. Our technical assistance thus stands for long-lasting experience, absolute reliability and comprehensive know-how.

We offer the following services:

  • Technical assistance and maintenance
  • Request of spare parts
  • Repairing service

Do you need any help?

  • Save your time by uploading your service request online and you are going to be contacted by one of our technicians as soon as possible.
  • Of course, you are also very welcome to send us an e-mail service [at] progress-m [dot] com
  • Moreover, we are available by phone from Monday to Friday from 7 a.m. to 5 p.m.: +39 0472979399.

You also have the possibility to conclude an individual service contract (Service package Progress Plus). Mo-Fr 6 a.m. – 10 p.m. Sa 7 a.m. – 1 p.m.

Information on data protection: Statement on the treatment of data according to Legislative Decree No. 196 of June 30, 2003: The supplied data will be used for delivering commercial information or providing new offers, as well as for checking customer satisfaction with the products and services of Progress Machines & Automation AG/Spa. The data you supply will in no case be conveyed to third parties. Progress Machines & Automation AG/Spa is the holder of the processed data for the aforementioned purposes. We would like to remind you that you have the right to object at any time to such a usage of your data by sending an e-mail to the following address: info@progress-m.com . Further, you can also exercise your rights set forth in Article 7 of Legislative Decree No. 196/2003, including demanding access to and/or the modification, updating, and deletion of your data.
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